Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lauren Moya

June 29, 2023

5  out of  5 rating by Lauren Moya
"I recently switched from another State Farm agency and it was the best decision I have ever made. I honestly feel valued as a customer here at Beth’s office. They have gone out of their way to try to find ways to save me money, informing me about a variety of policies that I never knew about before! They walked me through them to try to find which one best suits my needs. They’ve shown nothing but support and care. Thank you to everyone in this office, I’m extremely grateful."

Beatriz Fitzmaurice

May 31, 2023

5  out of  5 rating by Beatriz Fitzmaurice
"Beth Santillán is a great agent. When issues came up between me and the company she was always quick to put my best interests first. Always a message or a quick phone call away."

Viviana Almeraz

April 14, 2023

5  out of  5 rating by Viviana Almeraz
"Diana was very helpful and undestanding with my issue and solved in an efficient manner!"
Profile photo of Steve Womack

Steve Womack

April 14, 2023

5  out of  5 rating by Steve Womack
"Wow is all I can say. This office looks amazing and the people inside are the same. Super knowledgeable, efficient, and just so nice! They made switching so easy and took the time to understand my needs. They even went through my life insurance coverage and found I had a gap in coverage and addressed it on the spot. I feel like they truly cared about me and my best interest. Highly recommend!"

Maria Muus

April 11, 2023

5  out of  5 rating by Maria Muus
"Thank you for all the help you provide every time I request services I am very satisfied and happy in your company."

Tim Bell

March 29, 2023

5  out of  5 rating by Tim Bell
"It is with great pleasure to write this message and post it regarding my good friends at State Farm insurance in El Paso, TX. They have shown me great professionalism and patience both in claims and sales. I wholeheartedly encourage the reader to consider State Farm as a reputable agency for your insurance plans. Thanks State Farm!"

Alicia Perez

March 5, 2023

5  out of  5 rating by Alicia Perez
"Excellent customer service."

Nicole Aragon

March 4, 2023

5  out of  5 rating by Nicole Aragon
"Wonderful experience working with them. Beth and Lupe have been such a great help and has been good at communicating with me. So thankful"

Lisa E

March 1, 2023

5  out of  5 rating by Lisa E
"I highly recommend using Beth Santillan at State Farm. Her staff, especially Lupe was extremely helpful in getting my insurance premium down and at a good price. I have used them for my house and car insurance, and have been very pleased."

Selena Galaviz

February 28, 2023

5  out of  5 rating by Selena Galaviz
"Best insurance agency around and I’ve been to many. Staff is friendly. Guadalupe is always very helpful and knowledgeable about any issue I have. Takes care of my account for auto and life insurance."

Ashley Nicole

February 28, 2023

5  out of  5 rating by Ashley Nicole
"Thank you for all your help today"

Veronica Salazar

February 25, 2023

5  out of  5 rating by Veronica Salazar
"Lauren was very responsive to my query and said she would take a look at my bill to further investigate and she called me back the very next day just like she said she would and explained everything in detail. That’s the kind of customer service we need! :)"

Luis Saucedo

February 15, 2023

5  out of  5 rating by Luis Saucedo
"Very polite and friendly. Great customer service!! Answered all my question and went beyond to give me the best coverage for my money. Been a customer for years and will continue being so"

Yuber Monsalve

February 14, 2023

5  out of  5 rating by Yuber Monsalve
"Everybody is so helpful and willing to give the extra mile."

janet gonzalez

February 10, 2023

5  out of  5 rating by janet gonzalez
"(Translated by Google) Good customer service (Original) Buen servicio al cliente"

Aimee Mejia

January 28, 2023

5  out of  5 rating by Aimee Mejia
"Thank you to the team at State Farm! Especially, Ms.Guadalupe. She has been a huge help making my transition from Los Angeles to El Paso. She has gone above and beyond to help me and has been super patient with myself and my family. Thank you."


January 19, 2023

"(Translated by Google) I only have words of gratitude for State Farm represented by Beth Santillán and her entire group of very professional advisors, all of them. I highly recommend and do not hesitate to request the insurance services and advice that they represent. Throughout these years they have supported and advised us in each and every one of the events we have had. I do not want me to fail to mention anyone from the team: Diana, Lupe, Mrs. Berna, Yuber, Alfonso, an apology if I miss someone. I like when I have had a problem and they give me options on how to solve it, My respect and acknowledging for all Sincerely RAPHAEL FLOWERS (Original) Solo tengo palabras de agradecimiento para State Farm representada por Beth Santillán y todo su grupo de asesores muy profesionales todos ellos. Recomiendo ampliamente y no duden de requerir los servicios y asesorías en materia de seguros que ellos representan. A lo largo de estos años nos han apoyado y asesorado en todos y cada uno de los eventos que hemos tenido. No quisiera que me faltara de mencionar a nadie del equipo,: Diana, Lupe, Sra Berna, Yuber, Alfonso una disculpa si se me pasa alguien. Me gusta cuando he tenido algún problema y me dan opciones de cómo solucionarlo, Mi respeto y reconociendo para todos Atentamente RAFAEL FLORES"

Teresa Salazar

January 18, 2023

5  out of  5 rating by Teresa Salazar
"Great customer service. Insurance agent, Lupe, took care of my insurance needs and made the necessary changes I had requested. She resolved the matter following up with a phone call and email. Great communication skills. I highly recommend them for your insurance. Teri"

Luis Pedregon

January 18, 2023

5  out of  5 rating by Luis Pedregon
"Great customer service!"

Pedro Pablo Batres

January 10, 2023

5  out of  5 rating by Pedro Pablo Batres
"Just Yesterday Switched State Farm .Honestly Never Had an experience Like This One Alfonso Thank You For Your Help. Really Good Customer Service Explained Everything I Needed To Know About My New Insurance Policy The Pricing It Terrific Compared To What O Was Paying Before with The Other Company. Was Able To Get A Qoute from You Guys Pretty Fast I Was Definitely Impressed . Would Definitely Recommend State Farm .🙏🏾"

Luz Ramirez

January 10, 2023

5  out of  5 rating by Luz Ramirez
"Great service and very friendly staff. And best of all, I am really happy with the price of my insurance policy. Definitely recommend!!"

Jeramy Roberts

January 10, 2023

5  out of  5 rating by Jeramy Roberts
"The representatives at State Farm and friendly and willing to work with you. I can say for a fact they helped me out with any questions and concerns I had. A+ staff!"

carlos Huitron

December 19, 2022

5  out of  5 rating by carlos Huitron
"Excellent customer service!! Alfonso is very knowledgeable and goes beyond helping and providing information that helps to decide best option!"

Adrian P.

December 6, 2022

5  out of  5 rating by Adrian P.
"Very pleased I was originally with progressive and they auto-canceled my home policy because of a trampoline so I went with state farm and even bundled my vehicles as well for better coverage and rates. For some reason progressive kept charging me for one of my auto policies and would not respond to me or my emails for reimbursement so Lupe at state farm actually stepped in and was able to get me refunded months for progressive. I truly recommend state farm."

andy braid

November 17, 2022

5  out of  5 rating by andy braid
"My family and I have had a great experience with Beth Santillan and her amazing team. They are always so personal and caring. I especially appreciate Lupe Ramirez who contacted me directly to tell me my policy was changing and was able to save us more money for better coverage."