State Farm® Insurance Agent Beth Santillan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Arlyn Martinez
October 22, 2024
"I love this agency, their customer service is amazing! Especially with my whole family changing to State Farm they were super efficient and helped get our cars covered so easily! Astrid was such an amazing help and kept us updated and answered any of our questions quickly and knowledgeable!"
Taylor
October 11, 2024
"Very kind, thoughtful it was able to give me all the information that I needed been with State Farm for several months now coming from Tesla insurance it has been an easy transition, a consistent bill, overall I’m happy with them."
Blanca Flores
October 8, 2024
"Excelente servicio 5 estrellas Diana exelente atención al cliente la recomiendo muy bien"
Socorro Roldan
October 8, 2024
"I’m very happy and satisfied with the customer service Jessica gave me . She was very courteous, professional and helped me more than I expected. She answered all my questions and explained to where I understood. Also was patient during our call and showed compassion for the situation I was in . Thank you and highly recommended."
Norma Luna
October 1, 2024
"I highly recommend Beth Santillan from State Farm Insurance. Highly reputable, reliable, and very professional. The affordability is great! A special thank you to Jessica, who made it possible to ascertain any information, and went beyond time spent to answer all my questions."
"Norma, I am so happy to hear that Jessica was able to help answer your questions and we are grateful for the opportunity to work with you. We know that shopping for insurance is never easy and understanding how insurance works can be tricky. We are glad that we were able to meet your expectations on pricing and service! "
Karmin Jurado
September 30, 2024
"Always a great experience! Agents are very professional and efficient!"
"Karmin, we appreciate your trust in our agency. I am glad we were able to assist you and also provide you with a great experience!"
Marcos Martinez
September 30, 2024
"Great friendly service always. Very professional with kudos going to Alfonso and the young ladies that were so patient in dealing with my accident report. Thank you so very much."
"Marcos, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Yessenia Galaviz
September 23, 2024
"Beth is so helpful and amazing. She took her time explaining everything and she was super polite"
"Yessenia, thank you for taking the time to share your experience with our agency. Our team works really hard to make sure that you understand what you are covered for and how we can help! We appreciate the opportunity to work with you! "
Elva Vasquez
September 19, 2024
"Beth and Liliana are so personable. Very quick response time as well. I'm so happy I made the switch!"
"Elva, it has been great working with you and very nice getting to know you as well! We are here to help with any questions you may have. "
Barbara Alvarez
September 16, 2024
"Jess gave great service we loved her personality"
"Barbara, thank you for taking the time to leave a positive review for Jess from our State Farm Insurance Agency team! We're thrilled to hear that you had a great experience. At our agency, we strive to provide exceptional service to our valued clients, and it's wonderful to know that Jess was able to deliver just that. "
S R
September 16, 2024
"At first there service was great made me feel welcomed and valued. I was even told by Yuber that if any concerns I had that he would immediately look into it. Something went wrong and worst the communication wasn't there on their end. So be prepared when something goes wrong in your policy or service you receive, the staff will not have the same attitude towards you. I was surprised by Yuber. When it comes to reaching out to the agent Beth Santillan, was told she travels and is rarely in the office. Beth did not make time to receive nor return the messages. Did not call to find out what the concern was about. I emailed her to request an appointment to meet with her, she didn't. She replied but never gave me her time. Beth failed me as my agent. I gave the staff a second chance to continue with their service. Again I brought up a concern something simple and important to you. I didn't receive a text a reminder to send the readings of the odometer. I had explained I dont always read my emails, and instead of having courtesy, attention to detail and listen. The staff responds negative, covers up and let it slide making things worse. The trust is lost. Feedback should be open to us for improvement and not retaliation. Disappointed in Yuber and the agent on how things are handled when there is an issue. This is when they should be more understanding."
"Susana, I am glad that we were able to connect over the phone to share your feedback with us. We sincerely apologize for any miscommunication or lack of responsiveness you experienced. Our goal is to provide exceptional service to all our valued customers, and it is disheartening to hear that we fell short of your expectations. We appreciate your feedback regarding the need for more reminders about odometer readings. Our system is designed to send out multiple reminders, including email, text, and through the DSS App, to ensure that our customers are informed and can avoid any potential loss of the Drive Safe and Save Discount. We make every effort to contact every customer who has not updated their odometer, as this information is time-sensitive and may impact the discount at their next renewal. During our phone conversation, I hope that I was able to address any concerns you had and provide clarity regarding your insurance policy, available discounts, and future opportunities to save on your auto insurance. It is our sincere hope that your trust in our agency has been reaffirmed. "
Marlon Jimenez
September 11, 2024
"Very Professional and friendly Staff."
"Marlon, thank you so much for being part of our State Farm Family! It is our commitment to always be available to help you with all your insurance and financial needs! I am glad Jessica P. provided a positive experience for you! "
Elizabeth Reza
September 10, 2024
"I really like State Farm. The rates are affordable and their Customer Service is great!!"
"Elizabeth, thank you for sharing your experience with working with our agency. I am glad that Diana was able to help you with your insurance needs and was able to provide a positive experience while providing you with a great rate!"
Pat Petrowski
August 28, 2024
"Thank you Jessica, for such a lovely visit and helping me with the change over from my 2016 to my 2025."
"Pat, thank you for the shoutout for Alfonso! Our office loves being your good neighbor."
evelyn hernandez
August 20, 2024
"Todos los agentes alfonso,claudia no me recuerdo de los demas nombres pero aqui son super amables!!! Estoy muy contenta con el trato que me an dado hasta hoy y ya tengo varios años aki con ello y nunca abido algun problema superrrr recomendados!!!!100%%%👍👍😀😀😀😀"
"¡Gracias por la revisión de cinco estrellas, Evelyn! Nuestro equipo trabaja arduamente para proveerle el mejor servicio de aseguradora en El Paso, TX. Le agradecemos que sea parte de nuestra familia State Farm."
Big Dawg
August 20, 2024
"I am writing to express my sincere appreciation for the exceptional service I recently received from State Farm representative Ms. Jessica Sanchez. The professionalism, efficiency, and genuine care displayed by Ms. Sanchez was truly exceptional."
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Enrique Rojas
August 2, 2024
"My insurance Rep Jessica was extremely helpful and knowledgeable. She continues to go out of her way to assist me in any questions or and concerns I have. Highly recommended and great prices compared to my prior company."
"Enrique, thank you so much for taking the time to share your experience with our agency and with working with Jessica. Jessica takes great pride in sharing ways we can properly help to protect what is most important to you, while providing you a great value for our services at State Farm Insurance. We are thankful for your business. "
Jesus Neriz
July 23, 2024
"Beth Santillan and her staff are extremely helpful and provide top notch service to their customers. We have our home and three vehicles insured with them. Very pleased with their service."
"Jesus, thank you so much for your trust in our agency and the State Farm brand. We are committed to working with you to protect all that is important. We appreciate your trust in our agency and please feel free to reach out to us with any questions or concerns. We are here to help!"
John Rider
July 23, 2024
"Very helpful."
"John, it has been great working with you over the years! I am glad we have been able to help you with any questions you may have. "
Ana Gomez
June 27, 2024
"Beth, Crystal, Amanda and the team are amazing!"
"Ana, I'm thrilled to hear you found our team amazing! We're pleased to have provided you with exceptional service. Thank you for recognizing Crystal, Amanda, and our team for their outstanding work. We're grateful for your positive feedback and look forward to assisting you further! - Beth Santillan - State Farm Insurance Agent, El Paso, TX"
Daniel Castro Jr.
May 17, 2024
"Great service, explained in detail policies purchased. Friendly individual."
"Daniel, I'm happy to hear you found our service great and detailed! We're grateful for your positive feedback on the policies purchased and the friendly service you received. Beth Santillan - State Farm Insurance Agent, El Paso, TX"
tb hernandez
May 2, 2024
"I had a great experience with Mr. Alfonso Murguia. He was friendly, efficient, and professional. He explained everything perfectly and made me feel cared for. Thank you !"
Julieta Rodriguez
March 15, 2024
"Great customer service by agent Jessica and great way to obtain services!!! Well recommended."
"Janette, we are thrilled to hear that you had a great experience with agent Jessica and our team. Providing excellent customer service and making it easy for our customers to obtain services are our top priorities. Thank you for recommending us! Beth Santillan - State Farm Insurance Agent, El Paso, TX"
Jonathan Vega
March 14, 2024
"Jessica was great help, I will definitely refer family and friends with her"
"Jonathan, we are delighted to hear that Jessica provided you with great assistance! Our team is dedicated to providing excellent service, and we appreciate your kind feedback. We look forward to assisting you and your loved ones with all your insurance needs! - Beth Santillan - State Farm Insurance Agent, El Paso, TX"
Norma Ramirez
March 13, 2024
"My husband and I are very and greatly satisfied with the customer service given by Agent Jess."
"Norma, we are thrilled to hear that you and your husband are greatly satisfied with the customer service provided by Jess. Our team works diligently to ensure our clients receive top-notch service. Thank you for choosing us to help with your insurance needs. - Beth Santillan - State Farm Insurance Agent, El Paso, TX"